TERMS & CONDITIONS


              1.    The information, materials, functions and contents provided in the pages of this website may be changed from time to time with or without notice at Underwater World Langkawi absolute discretion. Your continued access or use of the website and/or the services provided herein subsequent to any such change will be deemed as your acceptance to those changes.

              2.    All prices quoted are in Malaysian Ringgit.  Prices are subject to change without prior notice.

              3.    You agreed to provide true, accurate and complete details asked during checkout processes.

              4.    Payment that has been made does not mean that your transaction has been accepted. We will only send confirmation via email for purchases that has been verified as genuine purchases.

              5.    Subsequently, the purchase confirmation and e-Ticket will be delivered to an email address as provided by the guest at our web site with conditions as below: -

              • Online Banking Payment has been accepted.

              • e-Ticket is valid for three (3) months from the date of online purchase. 

              • e-Tickets shall be rendered invalid past the validity date.

              • e-Ticket is non-transferable and to be utilised by the same person.

              • Identification Card / Passport together with your e-Ticket shall be produced upon entrance.

              • Refund / Cancellation is NOT allowed for any unutilized ticket.

              6.    You shall not impersonate or attempt to impersonate another user or any other person by using the name, address, credit card information, e-mail address of login name and password of any other user or person for any reason whatsoever, without prior consent or forge a header or otherwise manipulate identifiers to disguise the origins of an e-mail.

              7.    Underwater World Langkawi reserves the right to request additional information or documentation from time to time for verification purpose.

              8.    You shall immediately notify Underwater World Langkawi if it comes to your knowledge that your password has been compromised or there has been unauthorized use of your account or e-ticket(s).

              9.    Underwater World Langkawi reserves the right not to honor any online sales transaction if we have reason to believe that the transaction is fraudulent and if you have failed to provide accurate and complete information at the time of purchase.

              10.    No cancellation will be accepted upon confirmation of purchase. Cancellation will only be permitted in the event of a duplicate transaction and each case will be reviewed separately before acceptance.

              11.    We collect information that is needed for the checkout procedure at our website. The information that we collected are voluntarily submitted by the guest to us.

              12.    Your personal identification details are used to process your order, customised your profile information, update your status of online ticketing and also to update you with our latest news, promotion and events.

              13.    Your personal information such as credit card details, bank account numbers will be kept secret and confidential with us. We will never share any of your personal contents without giving prior notice to our guest.

              14.    We will apply appropriate security application to prevent the leaking guest’s personal identification details from third parties, illegal disclosure and hackers. However, kindly bear in mind that information transmitted through internet is not 100% guaranteed safe and secure.

              15.    Underwater World Langkawi has the right to reject any entry that does not comply. Price differences will be charged for entry if identification was not provided.

              16.  The management of Underwater World Langkawi reserves the right to request additional information or documentation from time to time for verification purposes.

              17.    The management of Underwater World Langkawi reserves the right to refuse, alter, amend, delete or add to the stated terms and conditions or withdraw any of the promotion at any time without prior notice.

              18.    Underwater World Langkawi shall not be responsible or liable for any damages (whether direct, indirect, special or consequential), late or non-delivery of e-Tickets, loss, embarrassment, goodwill expenses or loss of profit incurred or suffered by you in the following circumstances:

              • This website not being available.

              • The email address is incorrect.

              • Refusal from you (should such situations occur; the purchase is considered delivered & no refunds will be made);

              • During non-banking day.

              • Any access, use or inability to access or use this website and/or any other website linked to this website.

              • Any failure, delays in transmission, interruption, errors, omission or breakdown of any equipment, system, server software or terminal of Underwater World Langkawi or of the payment gateway.

              • Attack or interference by any computer virus, corruption, worms or by any person.

              • Improper use or unauthorized use of this website, Your username and password or any other of Your security codes.

              • The taking and compliance of any of your requests or instructions via this website or any affiliates’ website.

              • Any inaccuracies, errors, defects of any content of this website or other websites linked to this website.

              • Any operation malfunction or defect of Your computer terminal, systems or software used in accessing this website.

              • The destruction or alteration of Your request, data or information transmitted by you to Underwater World Langkawi or its affiliates’ website.

              • Natural disaster, violence, warlike situations and/or reasons beyond our control.